Privacy Policy
This Privacy Policy explains how Rocky Mountain Protective Service Inc, doing business as RMPS ("RMPS", "we", "us"), collects and uses information from clients, site contacts, employees and members of the public who contact us or receive text messages from us.
Information we collect
- Contact details you give us: name, mobile phone number, email address, company and site.
- Messages and calls you send to our dispatch line, including the content of text messages and the time they were sent.
- Records of service: security calls, incident reports, officer assignments and status updates connected to your site.
- For employees: scheduling and work assignment information needed to run security operations.
How we use information
- To answer service requests and dispatch security officers.
- To send call-status updates, alarm and incident notifications, and replies to your questions.
- To send employees shift reminders, schedule changes, post assignments and urgent dispatch alerts.
- To keep accurate security and incident records as required by our contracts and the law.
Text messages (SMS)
Mobile phone numbers and SMS consent collected for our text message program are used only to send the messages described in our Terms & Conditions. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers (such as our messaging carrier) that deliver the messages on our behalf.
The RMPS THAAD officer app (employees)
RMPS officers and supervisors use the RMPS THAAD app on Android and iPhone for their work. The app is distributed privately to RMPS staff and is not offered to the public. It collects only what security operations need:
- Location (precise, including in the background while the officer is on duty and has location sharing on): shown to RMPS dispatch and supervisors for officer safety, dispatching the nearest officer, guard-tour and geofence clock-in records. Android shows a notification the whole time location is shared. Location sharing stops when the officer goes off duty or turns it off.
- Photos and camera: pictures the officer takes or chooses for reports, clock-in verification and attachments, and the camera to scan checkpoint QR codes and ID barcodes. The app does not read the photo library on its own.
- Staff contact and account details: name, username, email, phone, role and assignments, from RMPS's employee records.
- A push notification token for the device, used only to deliver RMPS alerts and reminders to the signed-in employee.
- Work records the officer creates: time punches, reports, tour scans, messages and call updates.
This information is used only to run RMPS security operations, is not sold, is not used for advertising or tracking across other companies' apps and websites, and is sent over encrypted connections to RMPS's own THAAD server. Signing out clears the officer's data from the phone. Employees can ask about or correct their information using the contact details below.
QuickBooks Online data
RMPS may connect its own QuickBooks Online company to THAAD, its internal operations and billing system. The connection is optional, is made only by an authorized RMPS administrator through Intuit's own sign-in page (THAAD never sees the QuickBooks password), and asks Intuit only for accounting access.
- What THAAD reads from RMPS's QuickBooks company: customers, service products, employees, classes, the company name and the company settings THAAD depends on (custom transaction numbers, class tracking), and the total, balance and customer payment link of invoices THAAD created.
- What THAAD creates in RMPS's QuickBooks company: invoices and credit memos for approved RMPS client bills, time activities for approved officer time (for QuickBooks Online Payroll), and sales receipts for parking ticket payments RMPS has already collected. THAAD does not delete QuickBooks records.
- How it is used: only for RMPS billing and payroll — matching RMPS clients, sites and officers to QuickBooks records, sending approved invoices and time, and showing balances to authorized RMPS staff. An RMPS client signed in to the RMPS client portal sees only its own invoices, which can include QuickBooks' payment link for that invoice (it opens Intuit's payment page).
- Protection: the authorization Intuit issues is kept only on RMPS's THAAD server, encrypted, and is never sent to a browser or phone. All connections use HTTPS. Access inside THAAD follows each person's permissions.
- Sharing: QuickBooks data is not sold, not used for advertising and not shared with other companies. It is never sent to THAAD's AI features. It is stored by our hosting provider as part of THAAD.
- Retention: the authorization is deleted as soon as QuickBooks is disconnected. The lists THAAD pulled from QuickBooks (customers, products, employees, classes) are deleted 30 days after a disconnect. THAAD's record of what it sent to QuickBooks, and the QuickBooks-linked billing and payroll records, are kept for 7 years and then deleted.
- Disconnecting: RMPS can disconnect at any time in THAAD (Client billing → QuickBooks → Disconnect) or in QuickBooks (Apps). THAAD then revokes its authorization at Intuit and deletes the stored authorization. Records already in QuickBooks stay there. To ask about or delete QuickBooks-related information THAAD keeps, contact us below; we delete what we are not required to keep.
QuickBooks® and Intuit® are registered trademarks of Intuit Inc.
Sharing
We share information only with service providers that help us operate (for example our phone and messaging provider and our hosting provider), with the client whose site a security call concerns, and when required by law or to protect people's safety, such as with police, fire or medical responders.
Security and retention
We protect information with access controls and encrypted connections, and we keep it only as long as needed for security operations, our contracts and legal record-keeping requirements.
Your choices
You can stop text messages at any time by replying STOP. Reply HELP for help. To ask about, correct or delete your information, contact us below.
Contact us
Rocky Mountain Protective Service Inc (RMPS)
102 S Tejon St, Suite 1100, Colorado Springs, CO 80903
Phone (719) 496-8237
Email karl.dent@rmpsllc.com